All orders will be shipped within three business days. Orders will be shipped UPS and UPS orders may not be shipped to P.O. Boxes.
Within 15 days of purchase, Aldersgate Renewal Ministries (ARM) will accept return of any product purchased directly from ARM. We cannot process returns for products from another source. If a product is damaged or you are not satisfied with the purchase, you can receive replacement of the same item(s), request a replacement item of the same or lesser value or convert your purchase amount into a tax-deductible ministry donation.
The information we gather and receive from our customers helps us personalize and continually improve your shopping experience at the ARM Resource Bookstore. We receive and store certain information you enter on our website or provide to us in other ways. We use this information for purposes such as processing and fulfilling your orders, communicating with you and improving the ARM Resource Bookstore.
You can examine and delete the cookie files on your computer at any time. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Personal Information and Privacy
Your personal financial information and credit card details are never revealed to any third party except our bank and yours to the extent necessary to process and complete your transaction.
We collect email addresses when a customer makes a purchase from us online only to facilitate orders. We don’t sell, trade, or share email addresses with third parties.
Other Personal Information.
In connection with processing your order, we may collect other personal information about you, such as your address. For example, when a customer makes a purchases from us, his or her name and street address are stored in our order processing system, and the customer may receive follow-up mailings from us with information on their order.
We do not sell products to children. Accordingly, we do not collect information about children.
Legal Compliance and Fraud Prevention.
Types of Information We Collect
You provide personal information to us when you search, buy, or communicate with us through the ARM Resource Bookstore. For example, you provide information when you search for a product, place an order through the ARM Resource Bookstore, or provide information about yourself.
We also collect certain information automatically when you visit the ARM Resource store. Examples of the information we may automatically collect and analyze include your purchase history, the internet protocol (IP) address used to connect your computer to the internet, and information about your computer and connection such as browser type and version, operating system, and platform.
Finally, we may receive and store information about you that we receive from third parties. Examples of information we may receive from third parties include delivery information from our carriers and financial information from banks. We use this third party information only to maintain our records, process orders, and deliver your purchase.
Orders placed in this online ARM Resource Bookstore are secured using the standard Web encryption technology called Secure Sockets Layer (SSL). The personal information you provide and your credit card information are transmitted in encrypted form, never in clear text. This ensures that any information traveling between your browser and the web server is protected from being read by those who might attempt to intercept the transmission. The identity of our ARM Resource store site is vouched for by digital certificates issued by RapidSSL.
Safeguarding Your Privacy
In spite of the precautions we take to protect your information, it is equally important for you to protect against unauthorized access to your personal information, financial information, passwords, and computer. Keep all information stored in a safe place, do not provide your personal information to anyone else, and be sure to sign off when finished using a shared computer.
The Federal Trade Commission provides useful information about online privacy on its own website, “Site Seeing on the Internet.”
Changes and Updates
Aldersgate Renewal Ministries reserves the right to modify or amend this policy at any time by posting the revised policy on our website. If you have any questions regarding our Privacy/Security Policy, please contact us at 615-851-9192.